FAQ
Where can I find support for Objecto products?
All Objecto products are supported via email or telephone. Please visit www.objecto.com and use our Contact page to send an email or call 1 (844) OBJECTO for support.
Where can I register my Objecto products?
Please visit www.objecto.com and use our Product Registration link at the bottom of the website.
How can I purchase your products?
Please visit www.objecto.com and click on Catalog to view all available Objecto products.
Where can I purchase replacement parts?
These items can be found under Accessories in our Catalog page and you can use this link www.objecto.com/collections/parts Please note that only hybrid humidifier models H3, H4, and W4 ceramic discs can be replaced by the customer so email us at info@objecto.com for more information.
How do I clean the hybrid humidifiers?
All of our units are anti-bacterial and filter-less for ease of use but you may experience some water residue depending on your location. Switching to purified bottled water or distilled water instead of tap water can also help since some cities have hard water coming from their reservoirs.
For maintenance of your unit, we advise rinsing out the water tank with soft water every week or twice a week. Using either hydrogen peroxide or distilled white vinegar diluted with water provides a better cleaning solution; one cup of either solution plus one cup of water then use however many cups you need. Please make sure to rinse out with water and completely air dry without the water cap before use. Don't worry if there's some discoloration in the water tank, it's also water residue.
Some customers find a long and thin soft bristle brush that fits inside the tank and mist cone to also scrub out the water residue. Another way to clean your mist cone, the service technician uses either bleach or mild dishwashing paste to wash through it then use water to completely rinse it out before using the humidifier. We can also suggest getting a demineralization cartridge to put in your water tank.
Why isn’t the hybrid humidifier powering on?
Ensure that the power cord is connected to an operating outlet and press the power button.
Why is the Power/Water indicator (P/E) light red even though water was filled?
The water tank must be filled and securely inserted into the hybrid humidifier so the water sensor can recognize it and turn off the light.
Why is no mist being generated or the amount of mist is minimal?
The hybrid humidifier’s water tank must be filled with water before operating and it takes a couple of minutes for mist to generate. If the ceramic disc has exceeded 3,000 hours of operation, it needs replacement. Please note that only hybrid humidifier models H3, H4, and W4 ceramic discs can be replaced by the customer so email us at info@objecto.com for more information.
Why does the mist stop or pause once every minute?
To prevent water from collecting at the mist outlet, the fan motor stops about once every minute and the fan stops for about two seconds. This is not a malfunction and is a normal operation function.
Why can’t I operate it with the remote control?
Replace with a fresh battery. The + side goes up when inserting into the battery tray. If a new remote control is necessary, please email us at info@objecto.com for more information.
Is my product under warranty?
The service includes labor and spare parts where required (excluding additional accessories), which are guaranteed for 90 days. All Objecto products have a Limited Warranty & Service of 1 year when purchased directly from us or an authorized retailer with proof of purchase. Please read the warranty page of your product’s User Manual and send us an email for more information and use our Contact page on the website.
For information on other Objecto products (fans, heaters, and kitchenware) please visit our Catalog page and use our Contact page to send an email or call 1 (844) OBJECTO for support.